Terms of Service

1. Acceptance of Terms

By accessing or using the AgentleConsulting website and any services provided by us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or services. These Terms apply to all visitors, prospective clients, and clients (collectively, "you" or "User").

2. Description of Services

AgentleConsulting provides e-commerce automation consulting services, including:

• Discovery Sprint ("Discover") — workflow audit, automation roadmap, and demo workflows.
• Implementation Package ("Automate") — custom workflow build and delivery.
• Ongoing Retainer ("Transform") — continuous maintenance and new workflow development.

Specific scope, pricing, and timelines are defined in individual engagement contracts (see Section 5).

3. Website Use

You may use our website for lawful purposes only. You agree not to:

• Use our website in any way that violates applicable law or regulation.
• Attempt to gain unauthorised access to any part of our website or systems.
• Introduce viruses, trojans, or other malicious code.
• Use automated tools to scrape, harvest, or extract data from our website without prior written consent.
• Impersonate AgentleConsulting or its representatives.

The content on this website — including text, graphics, logos, and design — is the intellectual property of AgentleConsulting unless otherwise stated. You may not reproduce, distribute, or create derivative works without our prior written consent.

4. Pricing and Payment

All pricing displayed on our website is in Euros (EUR) and is subject to change. Current pricing for each service tier is confirmed in writing at the time of enquiry and in the signed engagement contract.

Payment terms are as follows:

• Discover: 100% invoiced upon signing. Non-refundable after work has commenced.
• Automate: 50% invoiced at project kickoff; 50% invoiced upon final sign-off. Payment due within 14 days of invoice date.
• Transform: Monthly in advance. First month: 50% upfront. Subsequent months: 100% on the 1st of each month.

Invoices not paid within 14 days of the due date are subject to a penalty of 10% of the outstanding amount. Invoices overdue by more than 30 days may result in suspension of services until payment is received.

5. Engagement Contracts

These Terms govern general website use. Specific services are governed by a separate Statement of Work or Engagement Contract, which defines the scope, deliverables, timeline, pricing, and payment schedule for each specific engagement. In the event of a conflict between these Terms and an Engagement Contract, the Engagement Contract takes precedence for the duration of that engagement.

6. Intellectual Property

Upon full payment, AgentleConsulting transfers ownership of the deliverables produced specifically for the Client (e.g., custom n8n workflows, documentation) to the Client. AgentleConsulting retains ownership of:

• Pre-existing frameworks, templates, and tools developed independently of the engagement.
• General know-how and methodologies applied across multiple clients.
• All content on the AgentleConsulting website.

Clients retain ownership of their own data, business information, and API credentials used in connection with our services.

7. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement ("Confidential Information"). This obligation survives the termination of any engagement for a period of 3 years. This obligation does not apply to information that is publicly available, was known prior to disclosure, or is required to be disclosed by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• AgentleConsulting's total liability arising from any claim related to our services shall not exceed the total fees paid by the Client in the 3 months preceding the claim.
• AgentleConsulting shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.
• Workflows built by AgentleConsulting are tested in a sandbox environment before handover. The Client is responsible for testing workflows in their own environment before going live.

9. Warranties and Disclaimers

AgentleConsulting warrants that services will be performed with reasonable skill and care, consistent with industry standards. We do not warrant that workflows will be error-free or uninterrupted at all times. All other warranties, express or implied, are disclaimed to the maximum extent permitted by law.

The website is provided "as is" without any representations or warranties, express or implied. We make no representations about the suitability of the information on this website for any purpose.

10. Termination

Either party may terminate an engagement contract with written notice:

• Discover: Non-refundable after commencement. Termination after delivery of roadmap: no refund.
• Automate: 50% refund if terminated before build begins. No refund after build has commenced.
• Transform: 60 days' written notice required. No refund for months already paid.

11. Governing Law and Dispute Resolution

These Terms and any engagement contracts are governed by the laws of the Netherlands. Any disputes that cannot be resolved through direct negotiation shall be submitted to the competent courts of Amsterdam, the Netherlands.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Effective" date. Continued use of our website after changes constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms should be directed to:

Email: hello@agentleconsulting.com
Address: Amsterdam, Netherlands